When Florida Blue demanded 7 years of phone recordings as part of their ongoing agent management process, and began stringent auditing of cyber security compliance, insurance agencies needed structure and guidance. Empower IT Group rolled out a comprehensive “Unified Communications” platform to record and document all conversations, as well as enhance internal communications for 5 physical offices across South Florida. Our CLIP program was implemented to ensure that remote workers were in fact authorized, and no random anonymous access to company resources was taking place. Empower provides annual technology review and quarterly auditing of all security in place. Operational efficiencies improved, security was robust, and all compliance was met and documented.
Insurance Company needs to handle Security
The Stress
Florida Blue has issued strict cyber security controls and requirements, with annual audits and retention demands. There is no internal IT resource to manage the demands on technology.
The Calm
Empower IT Group provides regulatory compliance, cyber security solutions, and comprehensive IT support for all staff and agents.