Privacy Policy
Effective Date: August 5, 2026
Welcome to Empower IT Group (“Empower IT Group,” “we,” “our,” or “us“). We are committed to protecting your privacy and maintaining the security of the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.empoweritgroup.com, contact us, request services, schedule appointments, or otherwise interact with our business.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal Information
- Full name
- Company name
- Email address
- Mobile or telephone number
- Business address
- Information submitted through contact forms
- Information provided when scheduling appointments
- Information provided during support requests
- Any other information you voluntarily provide
Technical Information
When you visit our website, we may automatically collect information including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of access
- Referring website
- Website usage statistics
- Cookies and similar technologies
How We Use Your Information
We use the information we collect to:
- Provide managed IT services and technical support.
- Respond to inquiries and service requests.
- Schedule meetings and appointments.
- Deliver requested products and services.
- Send account notifications.
- Provide customer support.
- Improve our website and services.
- Monitor website performance and security.
- Prevent fraud and unauthorized activity.
- Comply with applicable legal obligations.
- Communicate with you regarding your relationship with Empower IT Group.
We only use your information for legitimate business purposes or with your consent where required.
SMS Communications
If you voluntarily provide your mobile phone number and opt in to receive text messages, you consent to receive SMS communications from Empower IT Group regarding:
- Appointment confirmations and reminders
- Technical support updates
- Service notifications
- Account-related communications
- Project updates
- Customer service communications
- Other business-related information that you have requested
SMS messages are sent only to individuals who have expressly opted in to receive text messages from Empower IT Group. Consent may be obtained through our website forms, appointment scheduling, customer onboarding, support requests, or other documented methods.
Message frequency may vary depending on your interactions with us.
Message and data rates may apply according to your wireless carrier.
You may opt out at any time by replying STOP to any SMS message.
For assistance, reply HELP or contact us at support@empoweritgroup.com.
Your consent to receive SMS communications is voluntary and is not a condition of purchasing any products or services.
Mobile Information Privacy
Protecting your mobile information is extremely important to us.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Mobile phone numbers, SMS opt-in information, consent records, and text messaging originator data will not be sold, rented, shared, transferred, or otherwise disclosed to third parties or affiliates for their marketing or promotional purposes.
We may share your information only with trusted service providers that perform services on our behalf, including:
- SMS delivery providers
- Cloud hosting providers
- Customer relationship management (CRM) platforms
- Appointment scheduling platforms
- Email service providers
- IT infrastructure providers
- Security and fraud prevention providers
These providers are contractually obligated to use your information solely for the purpose of providing services to Empower IT Group and are required to maintain the confidentiality and security of your information.
Information Sharing
We do not sell your personal information.
We may disclose personal information only in the following circumstances:
- To trusted vendors providing services on our behalf.
- To comply with applicable laws, regulations, subpoenas, or legal requests.
- To protect the rights, property, or safety of Empower IT Group, our customers, or others.
- In connection with a merger, acquisition, financing, or sale of company assets.
We do not share personal information with third parties or affiliates for their own marketing purposes.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, misuse, alteration, or destruction.
While no system can guarantee absolute security, we continuously evaluate and improve our security practices to help protect your information.
Data Retention
We retain personal information only for as long as necessary to:
- Provide requested services.
- Fulfill contractual obligations.
- Maintain business records.
- Resolve disputes.
- Comply with legal and regulatory requirements.
When information is no longer required, it is securely deleted or anonymized whenever reasonably possible.
Cookies and Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality.
- Remember user preferences.
- Analyze website traffic.
- Enhance user experience.
- Improve website performance.
You may disable cookies through your browser settings, although some website features may not function properly.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your personal information.
- Withdraw previously granted consent.
- Request information regarding how your data is processed.
To exercise these rights, please contact us using the information below.
Third-Party Services
Our website and business operations may utilize trusted third-party providers for services including:
- Cloud hosting
- Appointment scheduling
- Email communications
- Payment processing
- Customer relationship management
- SMS messaging
- Analytics
- Technical support
Each provider maintains its own privacy practices.
Children’s Privacy
Our services are intended for businesses and individuals who are at least 18 years of age.
We do not knowingly collect personal information from children under the age of 13.
If we become aware that we have collected such information, we will promptly delete it.
Your SMS Consent
By opting in to receive SMS communications from Empower IT Group, you acknowledge and agree that:
- You have voluntarily provided your mobile phone number.
- You consent to receive SMS messages from Empower IT Group.
- Your consent is not required as a condition of purchasing products or services.
- Message frequency may vary.
- Message and data rates may apply.
- You may opt out at any time by replying STOP.
- You may request assistance by replying HELP.
- Your SMS consent, mobile phone number, and related opt-in information will never be sold or shared with third parties or affiliates for their marketing or promotional purposes.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will become effective immediately upon posting the updated version on this page. The Effective Date at the top of this Privacy Policy indicates the most recent revision.
We encourage you to review this page periodically.
Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:
Empower IT Group
Website:
https://www.empoweritgroup.com
Email:
info@empoweritgroup.com
Phone:
+1 (305) 791-2342